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package

Connect Every Moment of Customer Experience

with Data

With Walla Packages, you can automatically collect customer satisfaction data across every touchpoint — live commerce, customer service calls, reviews, HR, and even offline events. Combine it with behavioral data to uncover the real customer experience.

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contact sales

package

Connect Every Moment of Customer Experience

with Data

Get Started Now

contact sales

live commerce package

See Real-Time Reactions From Your Live Commerce now in Data

Capture real-time customer responses and measure the performance of your live commerce broadcasts through data. You can view retention time, purchase behavior, and satisfaction responses all in one place.

Send satisfaction surveys instantly to broadcast participants

Automatically collect viewing time, purchase status, and product data

Track responses at the individual level: “Who was satisfied with which product?”

Automatically generate customer reaction reports by broadcast

live commerce package

See Real-Time Reactions From Your Live Commerce now in Data

Send satisfaction surveys instantly to broadcast participants

Automatically collect viewing time, purchase status, and product data

Track responses at the individual level: “Who was satisfied with which product?”

Automatically generate customer reaction reports by broadcast

During the livestream, I want to send satisfaction surveys instantly and compare them with purchase data.

Real-time in-broadcast survey exposure + automatic matching with purchase data

After the broadcast, I want to see customer satisfaction for each product.

Post-broadcast satisfaction scores combined with order information to generate product-level reports

CS package

Turn Every Call Into Insight

Manage every support call through data. AI analyzes customer call content and classifies emotion, intent, and the responsible team — then automatically connects a post-call satisfaction survey.

AI-driven sentiment and intent analysis with automatic tagging

Post-call survey delivery via SMS

Match conversation data with satisfaction responses

Team- and agent-level feedback dashboards

After phone consultations, I want to send satisfaction surveys immediately and automatically notify the CS team of negative responses.

Triggered post-call surveys + Slack notifications for negative responses

I want the system to classify call sentiment and deliver insights to marketing and development teams separately.

AI analyzes call content and automatically tags & routes insights to the correct teams

application package

Connect All In-App and Out-of-App Feedback in One View

Whether feedback happens inside your app or outside of it, Walla automatically connects every customer experience. Use in-app surveys, push notifications, SMS/Chat links to run satisfaction surveys, event forms, and more. Every response is matched with user IDs, order details, and behavioral data to reveal the real customer journey.

In-app & out-of-app support: banners, modals, full screens, toasts, or external push/SMS deep links

Event triggers: surveys triggered by actions like purchase completion, feature use, or churn signals

Fully customizable formats — NPS, CSAT, CES, multiple-choice, open-ended, file upload, event forms

Real-time dashboards showing response trends and segment-based satisfaction

Negative feedback alerts to CS, keyword-based routing to marketing or dev teams

OS/Android SDK, Web SDK, REST API, and Webhook support for easy integration

application package

Connect All In-App and Out-of-App Feedback in One View

In-app & out-of-app support: banners, modals, full screens, toasts, or external push/SMS deep links

Event triggers: surveys triggered by actions like purchase completion, feature use, or churn signals

Fully customizable formats — NPS, CSAT, CES, multiple-choice, open-ended, file upload, event forms

Real-time dashboards showing response trends and segment-based satisfaction

Negative feedback alerts to CS, keyword- based routing to marketing or dev teams

OS/Android SDK, Web SDK, REST API, and Webhook support for easy integration

Right after purchase, I want to send an NPS survey and analyze product-level satisfaction.

Purchase-completion trigger + automatic matching of answers with order IDs

After in-app chat consultations, I want to run a satisfaction survey and automatically create tickets for negative responses.

Post-consultation trigger survey + Slack notifications for negative feedback

review package

Reveal the Real Emotion Hidden Inside Reviews

Uncover the true sentiment behind customer reviews. Combine website or commerce platform reviews with post-purchase satisfaction surveys to understand customers’ real evaluations.

Integration with platforms

Sentiment and topic analysis of review text (positive/negative/theme)

Automated satisfaction survey matching by reviewer ID

Unified insight reports by brand or product

I want to connect the emotions customers express in reviews with their actual satisfaction scores.

Text sentiment analysis + satisfaction response matching

I want the system to automatically detect negative reviews and share them with the appropriate teams.

Automatic negative sentiment detection + notifications to marketing/operations teams

HR package

Design Organizational Experience Through Data

Design the experience of every member of your organization using data. Build satisfaction surveys tailored to employees, applicants, and partners — and view culture, satisfaction, and experience metrics at a glance.

Custom survey design and distribution

Automated response analysis and reporting

Trend insights by department, job role, and tenure

Seamless automation via API integration

HR package

Design Organizational Experience Through Data

Custom survey design and distribution

Automated response analysis and reporting

Trend insights by department, job role, and tenure

Seamless automation via API integration

I want to automatically measure how satisfied new employees are with their first impressions after onboarding.

Trigger a survey automatically when onboarding is completed and generate department-level reports

I want to automatically notify the HR team whenever there are negative responses in employee surveys.

Detect negative responses using sentiment analysis and send automated Slack alerts to the HR team

offline package

Analyze Offline Visits With the Same Clarity as Digital

Capture offline visitor experiences as data. Connect demographic information and post-visit satisfaction surveys for pop-up stores, exhibitions, conferences, and more to measure real offline experience quality.

Collect visitor demographics (gender, age, region)

Real-time surveys via QR code or tablet

Automatic follow-up survey delivery

Combine behavioral and demographic data into reports

I want to automatically send satisfaction surveys to customers after they leave our pop-up store.

Visit-based survey triggers + demographic data matching

I want to analyze feedback from exhibition visitors by region.

On-site input data + location matching for segmented reports

Connect Every Moment of Customer Experience

with Data

Connect Every Moment of Customer Experience

with Data

See Real-Time Reactions From Your Live Commerce now in Data

See Real-Time Reactions From Your Live Commerce now in Data

Turn Every Call Into Insight

Connect All In-App and Out-of-App Feedback in One View

Connect All In-App and Out-of-App Feedback in One View

Reveal the Real Emotion Hidden Inside Reviews

Design Organizational Experience Through Data

Design Organizational Experience Through Data

Analyze Offline Visits With the Same Clarity as Digital

The form you've been searching for?

Walla, obviously.

Walla

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The form you've been searching for?

Walla, obviously.

Walla

Company

Terms

Contact

The form you've been searching for?

Walla, obviously.

Walla

Company

Terms

Contact