1. Cancellation of Recurring Payments

• Members can cancel their recurring payment at any time through the customer center and the website. Upon cancellation, the service will remain available until the end of the current billing cycle, and the account will be automatically terminated when the billing cycle ends. If an immediate cancellation is requested, the service will be discontinued right away.

2. Refund Policy

• If 24 hours have passed since the payment without a cancellation request, the plan is considered to have been used.

• When processing a refund, even for an annual payment, the calculation is based on the standard monthly subscription fee. Depending on the timing of the refund request, there may be no refundable amount.

• For annual payments, a full refund without a penalty is available if canceled within 14 days of payment. However, if canceled after 14 days, a penalty fee consisting of the sum of the following will be charged:

  • The recovered amount of the standard monthly subscription rate for the period of use.

  • 10% of the annual commitment amount.

3. Subscription Cancellation by Plan

• Monthly Plan

  • The service is available until the end of the paid month and will be automatically discontinued at the end of the billing cycle. The current month is non-refundable, even if the service was not used.

    

• Annual Plan

  • A full refund without a penalty is possible if canceled within 14 days of payment.

    

  • If more than 14 days have passed since the payment, a refund will be processed for the unused months after deducting the penalty fee and the total amount (the recovered standard monthly subscription rate) divided by 12. Any month in which the service was used for even a single day is excluded from the refund.

    

4. Changes to Service Fees and Membership

• Paprika Data Lab may change service fees and membership plans. In the event of a change, members will be notified in advance of the effective date and the details via email or a notice on the website. If a member does not agree to the changes, they may cancel their recurring payment.

If you have any questions regarding payment cancellation and refunds, please contact us at cs@walla.my.