In highly regulated sectors like banking and financial services, trust begins with data protection.

The Gramm-Leach-Bliley Act (GLBA) is one of the most critical U.S. regulations governing how financial institutions collect, store, and share consumer data. As digital financial services evolve, ensuring that vendors—especially SaaS providers like form infrastructure platforms—can support GLBA-aligned workflows is essential.

At Walla, we’ve designed our infrastructure to help financial institutions collect and process customer data in a secure, privacy-respecting way—while remaining agile enough for rapid product iteration.

1. What is the GLBA?

The Gramm-Leach-Bliley Act (GLBA), enacted in 1999, is a U.S. federal law that requires financial institutions to:

• Protect consumers' nonpublic personal information (NPI)

• Notify customers about their data-sharing policies

• Implement a written information security plan with safeguards

GLBA applies to banks, insurance companies, lenders, investment advisors, and any company offering financial products or services. It also extends to third-party service providers that handle NPI on behalf of financial institutions—including cloud platforms and form infrastructure services.

2. What Counts as Nonpublic Personal Information (NPI)?

GLBA covers personally identifiable financial data, such as:

• Customer names, phone numbers, and addresses

• Social Security Numbers

• Account numbers and balances

• Transaction histories

• Any data used in credit evaluations or loan applications

If your institution uses Walla to collect onboarding forms, KYC (Know Your Customer) documentation, or account service requests—you're likely handling NPI.

3. How Walla Supports GLBA-Aligned Use Cases

Walla is built for security and compliance from the ground up. Here's how we help financial teams meet GLBA data protection requirements:

1) Data Security Safeguards

• AES-256 encryption at rest and TLS 1.2+ encryption in transit

• Role-based access control, with scoped permissions for form admins and viewers

• Optional IP whitelisting and domain-level access restrictions

2) Documentation and Audit Logs

• Event-level logging for every data submission, access request, and configuration change

• Exportable audit trails for internal or external reviews

• Compatible with third-party logging systems (e.g., SIEM) via API

3) Data Residency and Deployment Options

• U.S.-based AWS infrastructure, including multi-region redundancy

• Private cloud or dedicated tenant deployments for regulated entities

• On-premise or hybrid options available for high-security environments

4) Data Ownership and Limited Retention

• Walla never uses or shares customer-submitted data for analytics or advertising

• Data is retained only as long as customers configure, with deletion on demand

• Customers maintain full ownership and control over their data

4. Typical Financial Use Cases

Walla supports a wide range of GLBA-relevant workflows, including:

• Loan or credit application forms

• KYC / AML onboarding workflows

• Customer complaint or inquiry forms

• Consent and disclosure forms

• Internal compliance checklists or audit tools

Whether you’re a bank, fintech startup, credit union, or insurance platform, Walla helps streamline your customer-facing and internal data collection—while keeping compliance top of mind.

5. GLBA: A Legal Obligation, and a Strategic Differentiator

GLBA isn’t just a legal checkbox. In an era of increasing consumer awareness around data privacy, demonstrating a strong compliance posture builds trust—and opens doors to enterprise partnerships and institutional clients.

Walla allows financial product teams to move fast, without sacrificing control or security.

If your organization requires a vendor due diligence package, risk assessment documentation, or GLBA policy alignment, we’re ready to support you.

👉 Contact us for a compliance briefing or to request a private instance demo.

Walla is proud to support secure, modern financial services—where data flows with clarity, control, and compliance.

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